Supply Outages: To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 132 691. Read more about gas outages, leaks, and emergencies. 

Coronavirus Update: There is help available for anyone experiencing financial hardship. Your Energy Retailer (who bills you for your gas usage) will have programs available to support you. You can find further details on this here

Works in your area

Maintenance and upgrade work on our network ensures a safe and reliable gas supply to all of our customers. However, we recognise the impact these works may have on our customers and aim to minimise any disruption to you when performing these essential works

A list of our current work areas is below and includes:

Reliability Works – includes routine or emergency repairs to improve supply or prevent future interruptions.

Mains Upgrade Program – we are upgrading our low pressure cast iron underground pipelines to high pressure polyethylene pipelines to improve reliability and meet customer growth and demand. These works occur progressively along a street, briefly impacting 6-10 houses at a time with supply interruptions for up to 8 hours each.

If our planned works are expected to impact gas supply to your property, you will be notified via letterbox drop at least 10 days prior to the outage and again 24-48 hours prior to the interruption. All excavations will be reinstated to as near as the original condition as possible. There may be occasions where your gas meter needs to be moved due to these works, in which case we will be in touch to discuss a new position.

While we are working in your area, it is appreciated if residents can keep the street clear where possible, provide clear access to your gas meter and ensure pets are securely locked on your property. Where we have reinstated gardens, lawns and nature strips, please water daily to ensure growth.

If you would like to register for SMS/Email updates regarding gas supply works at your premise, please email your name, address, email and mobile number to gassupplyupdates@agig.com.au.

 

Current Work Areas

Please click on the links below to view maps showing the locations of our current works in your area

Project Name Affected Suburbs Project Status Work Type Map Contractor
Aughtie Dr Stage 3 Middle Park In Progress Mains Upgrade Diona
Victoria Ave Canterbury In Progress Mains Upgrade Ventia
South Melbourne Yard South Melbourne In Progress Mains Upgrade Comdain
Nirvana Ave Malvern East In Progress Mains Upgrade Comdain
Rouse - Princess St Port Melbourne In Progress Mains Upgrade Downer
Strabane Ave Box Hill North In Progress Mains Upgrade Ventia
Belford Rd Kew In Progress Mains Upgrade Ventia
Linda Cres Hawthorn In Progress Mains Upgrade Diona
Belgrove Ave Balwyn In Progress Reliability Works Comdain
Montrose St Surrey Hills In Progress Reliability Works Comdain
Stanhope St Armadale In Progress Reliability Works Comdain
Willis St Armadale In Progress Reliability Works Comdain
Wright St  Bentleigh In Progress Mains Upgrade  Ventia
Barilla Rd  Moorabbin In Progress Mains Upgrade Downer
Yarrbat Ave Balwyn In Progress Mains Upgrade Diona
Sinclair Ave  Edithvale In Progress Mains Upgrade Ventia
Oakleigh Stage 3
(Dunlop St and Hurstmon St)
Malvern East In Progress Reliability Works Comdain
Oakleigh Stage 3
(Princes Hwy Service Rd)
Malvern East In Progress Reliability Works Comdain
Annandale Cres Glen Waverly In Progress Mains Upgrade Diona
Toorak Rd  Toorak In Progress Augmentation TBC
Butler St and Lynch Cres Mains renewal Brighton In Progress Mains Upgrade Comdain
Heather Ct Mains Renewal  
Surrey Hills In Progress  Mains Upgrade Comdain
James St  Mains Renewal 
Surrey Hills In Progress Mains Upgrade Comdain
Tooronga Rd Mains Renewal   
Hawthorn East In Progress Mains Upgrade Comdain
Mont Albert - Union Rd Surrey Hills Design Stage Reliability Works  Not available Comdain
Gembrook CG Heater Inspection Gembrook  Construction Stage Reliability Works  Not available Comdain
Lilydale CG Pressure Vessel Inspection Lilydale Construction Stage Reliability Works  Not available Comdain
S Gippsland Sunshades South Gippsland Design Stage Reliability Works  Not available Comdain

(Page current as of 23 March 2022)

 

Frequently Asked Questions

  • This is part of our commitment to the safety and reliability of your gas supply.
  • Whilst a project will go on for several months, each property will experience a single supply interruption of up to 8 hours to allow for the installation of the new pipe.

  • You do not need to be home during the works, but please ensure we have access to the gas meter and that street parking is minimised. If you are not home when we restore your supply, a “How to safely turn on your gas supply” card will be left in your letter box providing instructions on how to relight your appliances. If you are not comfortable with relighting your appliances, please contact us on 132 691 when you return home and we will send someone to relight your services for you.
  • You will receive a letter drop notification at least 10 days prior to the interruption. A further reminder notice will be provided 24-48 hours before interruption to your supply. The second notification will provide you with the date of your interruption.

  • If nobody is at home once supply is restored, a “How to Safely Turn on Your Gas Supply” card will be left in your letter box providing instructions on how to relight your appliances. If you are not comfortable with relighting your appliances, please contact us on 132 691 when you return home and we will send someone to relight your services for you.

     

  • No, your current gas meter will be connected to the new pipes. However, if it is determined during the mains upgrade works that the current meter requires replacement, our contractors will complete the meter replacement as deemed necessary.

    Should you require assistance with relighting appliances following the meter replacement, please contact our Faults and Emergencies department on 132 691.

     

  • As we are upgrading the old assets they are required to be brought up to today's standards.  Your gas service may be running underneath a structure or the position of your meter may no longer be deemed as safe.  In these cases you will be contacted to discuss a new meter position.

     

  • The cost of the works are borne by Multinet Gas.  However prior to starting works a safety pressure test will be performed on your existing fitting line.  If this fails you will be required to engage your own plumber to rectify.

     

  • This test identifies if there are any leaks in your fitting line.

     

  • These are generally completed immediately after works are completed. Any debris and/or excess soil will be cleared from the site as soon as practically possible. All holes will be filled and any hard surfaces (concrete, bitumen, paving, etc.) will be temporarily covered over with tar bitumen. This first step in the process allows for the ground to settle before permanent reinstatements occur.

    Soft surfaces (such as lawns or gardens)

    These are repaired normally 2 to 4 weeks after works are completed. Our Service Provider will return when the ground has settled to complete permanent reinstatement of soft surfaces (such as lawns and gardens). Any sunken soil will be topped up, grass seed applied to existing lawn areas and plants/trees replanted (where possible).

    Hard Surfaces such as concrete or asphalt.

    These are repaired normally 6 to 8 weeks after works are completed. Our Service Provider will return to permanently reinstate any final hard surfaces of concrete, asphalt, etc. Please note that while all attempts will be made to reinstate hard surfaces to resemble the original product, there will almost always be a colour difference in the final surface compared to that of the original (due to age).

Contact

Please contact: Multinet Gas Networks Connections Team Monday-Friday between 8am and 5pm on Call us at 1300 887 501
or send us an email at mgconnections@agig.com.au.